Shipping policy

At Lolliholics, we want you to love your sweet treats! If you're not satisfied with your purchase, contact us within 10 days of delivery at info@lolliholics.co.nz with the subject "Returns and Replacement," and we’ll assist you.

Received the wrong item?

Let us know within 10 days of delivery by emailing info@lolliholics.co.nz with your order details. We'll send the correct item at no extra cost or issue a refund for prepaid orders—whichever you prefer.

Received a damaged item?

If your order arrives damaged, send us a photo of the item along with your invoice at info@lolliholics.co.nz within 10 days of delivery. We’ll arrange a replacement or refund (only applicable to prepaid orders).

Change of mind?

Unfortunately, we are unable to accept returns or refunds for products unless they are incorrect or damaged.

Order Cancellations

Orders can be canceled within 24 hours of purchase only if they have not been shipped. To request a cancellation, email us at info@lolliholics.co.nz.

Shipping Charges

We offer FREE shipping on all orders above a minimum order amount (specified at checkout). Standard shipping rates apply to other orders.

Refund Policy

Refunds are available for prepaid orders only. Once your refund request is approved, we will process the refund within 3-5 working days, returning the amount to the original payment method used.