Frequently Asked Questions

Do you cater to dietary needs?

Absolutely! We’ve got options for a range of dietary preferences. Just check out the ‘Dietary’ category while browsing — because everyone deserves a sweet moment.

When will my box arrive?

We’re fast! Boxes ship within 1–2 business days, and most non-rural NZ addresses get their goodies the very next day after dispatch. Sweetness shouldn’t have to wait!

Do you ship internationally?

Not just yet — we’re proudly Kiwi for now! But global shipping is definitely on our wishlist, so hopefully soon your friends overseas can get in on the fun too.

Can I send a box as a gift?

Absolutely! Lolliholics boxes make the perfect gift - no wrapping stress required. You can even add a personal note to make it extra special.

Can I customise my box?

Totally! Mix and match flavours from our curated selection. Whether you want a nostalgia-packed box or something daringly new, we’ve got you covered.

How long do the lollies last?

Our sweets are made to be enjoyed fresh, but most last 3–6 months unopened. The real trick? Don’t let them sit too long — they tend to disappear fast!

Can I track my order?

Yes! Once your box is on its way, we’ll send you a tracking link so you can watch the sweet journey from our door to yours. Spoiler: it’s almost as exciting as opening the box itself!

Do you offer seasonal or limited-edition boxes?

Oh yes! Keep an eye out for special releases - from holiday treats to quirky collabs, our limited-edition boxes are packed with surprises you won’t want to miss.

Do you offer bulk orders for parties or events?

You bet! From birthdays to office treats, we can create boxes for any celebration — the more, the merrier! Please email us at hello@lolliholics.co.nz

What if something’s missing or damaged?

Oops! Mistakes happen - but don’t worry, we’ll make it right. Just contact us, and we’ll replace any missing or damaged lollies faster than you can say “sugar rush.”

Here’s how it works:

  • Email us within 7 days of receiving your order.
  • Include photos of the issue (damaged packaging or product).
  • Send your message to hello@lolliholics.co.nz and our team will take care of you.