At Lolliholics, we want you to be completely satisfied with your purchase. Our return policy allows you to request a return within 30 days of receiving your order.

Eligibility for Returns

To qualify for a return, items must be:

• In the same condition as received
• Unopened and unused, with original packaging and tags
• Accompanied by a receipt or proof of purchase

To start a return, contact us at hello@lolliholics.co.nz. Returns should be sent to the following address: [INSERT RETURN ADDRESS].

Once your return is approved, we’ll provide a return shipping label and instructions. Please note that items sent back without prior approval will not be accepted.

For any return inquiries, reach out to hello@lolliholics.co.nz.

Damages & Issues

If you receive a damaged, defective, or incorrect item, please inspect it upon arrival and contact us immediately at hello@lolliholics.co.nz. so we can resolve the issue.

Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., food items, chocolates, or candies)
• Personalised or custom products
• Sale items or gift cards

If you have questions about a specific item, feel free to reach out to us.

Exchanges

If you wish to exchange an item, we recommend initiating a return first. Once your return is approved, you can place a new order for the desired item.

Refunds

Once we receive and inspect your return, we will notify you about the approval status. If approved, refunds will be processed within 10 business days via the original payment method.

If you haven’t received your refund after 15 business days, please contact us at hello@lolliholics.co.nz.